Our Promise

We stand behind the authenticity and condition of every watch and piece of jewelry we sell.
If you are not completely satisfied with your purchase, the terms below explain exactly how
returns, exchanges, and refunds work at Prestigious Jewellers.

Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

• Request initiated within [14] calendar days of the delivery date.
• Item is unworn, unaltered, and in the same condition you received it.
• All original packaging, boxes, papers, warranty cards, authentication certificates, tags, and accessories are included.
• Protective stickers/film on watch casebacks and crystals have not been removed.
• A Return Merchandise Authorization (RMA) number has been issued by our team prior to shipping the item back.

Non-Returnable Items

Due to the nature of luxury goods, the following are final sale and cannot be returned or refunded:

• Made-to-order, custom-engraved, resized, or bespoke pieces
• Items explicitly marked “Final Sale” or purchased during a clearance/liquidation event
• Any item showing signs of wear, alteration, or damage not present at delivery
• Items missing original authentication cards, box, or papers
• [Special-order pieces sourced specifically for a client at their request]

How to Start a Return

1. Contact our concierge team at [contact@prestigiousjewellers.store] or [1-505-633-8844] within [14] days of delivery.
2. Provide your order number and reason for return; our team will issue an RMA number and prepaid, insured return shipping label.
3. Securely repackage the item exactly as received, including all original boxes, papers, and accessories.
4. Ship using the provided insured label within [5] business days of receiving your RMA. Uninsured or self-arranged shipping is done at the customer’s own risk.

Inspection & Refund Timeline

All returned items are inspected and re-authenticated by our in-house specialists before a refund
is approved. If an item fails inspection (e.g., signs of wear, missing components, or condition
inconsistent with the original sale), we will contact you with options, which may include return
of the item to you at your expense in lieu of a refund.

Refund Method

Refunds are issued to the original form of payment used at checkout. We are unable to issue
refunds to a different card, account, or a third party. Orders paid by wire transfer are refunded
via wire transfer to the originating account. Store credit may be offered as an alternative upon request.

Exchanges

We are happy to arrange an exchange for a different size, style, or piece of equal or greater value
within the same [14]-day window. Contact our concierge team to arrange an exchange; standard return
eligibility conditions above still apply.

Damaged or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us within
48 hours of delivery with photos of the item and packaging. We will arrange a
prepaid return and send a replacement or full refund at no additional cost to you — this does not
count against your standard return window.

Cancellations

Orders may be cancelled free of charge if the item has not yet shipped. Special-order or reserved
pieces that have already been sourced or allocated on your behalf may be subject to a cancellation
fee of up to [10]% to cover sourcing costs — you will always be notified of this before it applies.